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Answers to the most common questions:

Does the GoPro Dual HERO System Support Active or Passive 3D?

GoPro 3D supports both Active and Passive 3D displays. When exporting from GoPro Studio the customer should select the side-by-side option for YouTube 3D.  The respective TV will know how to overlay the images to create a 3D video. Active Display Active Shutter TVs use electronic shutter glasses that are synchronized with your TV to only let each eye see one alternating image (left and right) at a time. The left and right images flash so quickly that the human eye is tricked into seeing both left and right images as... Read More »

How to Use Burst Mode With the Dual HERO System

With the Dual HERO System, each camera will take a burst of 30 photos in 1 second.  After importing, the images will not be automatically synced for 3D.  You can manually pair the two burst .jpg files when in Import window of GoPro Studio, then once they are converted GoPro Studio will add the 3D convergence for the 3D look.

Unable to Set Time-Lapse to 0.5 and 1 Second With the Dual HERO System

This is normal.  The fastest interval for capturing Time-Lapse photos with the Dual HERO System is 2 seconds.

Unable to Delete 3D Files or Format an SD Card From the GoPro App

This is a normal, designed feature to eliminate the risk loosing desired footage.  You can’t delete file or format the SD card from the App.  The trash can and formatting options will no longer be available in the App when connected to a Dual HERO System.

Capturing Time-lapse Photos and Recording Video at the Same Time with the Dual HERO System

You can capture time-lapse photos and record video at the same time when using Dual HERO Mode.  Dual Hero Mode enables the user to capture video from the master camera while separately recording full 12mp time-lapse from the slave camera.  Both cameras will display their individual status screens for the respective mode that they are shooting in (video for master and time-lapse for slave).

Distance Between Lenses in the Dual HERO System

From the center of the lenses, the two cameras are approximately 33.5mm apart. 

Dual HERO System Requirements

In order to use the Dual HERO System there are a few requirements that must be met: To use the Dual HERO System Both HERO3+ Black Edition cameras updated to software version 2.0. The HERO3+ Black Edition is the only camera model that is supported by the Dual HERO System. The Dual HERO System BacPac version 1.17. To use the GoPro App with the Dual HERO System GoPro App 2.3 installed on a supported mobile device. To use GoPro Studio with the Dual HERO System GoPro Studio Mac: (2.0.1.247). GoPro Studio... Read More »

Dual HERO System Workflow - Setup and Recording

Setup and recording with the Dual Hero System is very easy and straight forward.  If you know how to record with a GoPro previously, you are already ~90% there. Setup Step 1 - Get your cameras and SD cards  Before getting started, you will need 2 Hero3+ Black edition cameras running the same firmware (2.0 or higher). We recommend having 2 identical SD cards (both class 10, both formatted, and preferably the same brand) You can use 2 different SD cards, but it is imperative to be sure that they are... Read More »

Dual HERO System SD Card Information

What happens if an SD card failed on one camera and not the other?  If the SD card fails, and the camera recognizes the error it will show that 3D is out of sync and stop the recording on both cameras. If the SD card fails, but the camera does not recognize it then the cameras will continue to record; when the files are uploaded if they are corrupt it will not be able to create 3D footage.  If this happens you can either create a 2D clip from the card... Read More »

Dual HERO System Battery Information

Can the cameras be plugged into power while the cameras are recording?Yes, you can plug the Dual HERO System BacPac into power while recording. You can also use the combo cable while recording for a mic and power. Can you use the Dual HERO System if the two camera batteries are both not fully charged, or at the same charge level?Yes, the two camera batteries do not need to be equally charged. When one camera battery dies, the camera LCD will say 3D lost sync and recording will stop. Does one... Read More »