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Answers to the most common questions:

Cameras are not importing through Mac 10.10.3

What's the issue? HERO and HERO3+ Black Edition cameras are not importing successfully either through GoPro Studio Importer or Image Capture and is reporting error "-9912". This is happening if the user has recently updated their Mac OS to 10.10.3. Where does it apply? GoPro Studio Importer HERO v. 1.07 HERO3+ Black v. 3.00 Mac OS 10.10.3 How to fix it At the moment, our engineers are looking into the issue on whether it is a camera firmware or OS issue. For the time being, you can use a microSD card... Read More »

GoPro Studio Fails to Launch

What's the issue? GoPro Studio fails to successfully launch after previously starting properly and creating a project. In some cases this may be accompanied by a crash as well. Where does it apply? GoPro Studio How to fix it Windows1. Open the "Task Manager" (you can do this by pressing CTRL+ALT+DELETE) and go into processes. If you see any instances of GoPro Studio, end the task and then try to reopen GoPro Studio. 2. Verify that your computer meets the minimum system requirements by comparing your computer's specs to our requirements... Read More »

Windows 10 and Quicktime Player Compatibility Issue

What's the issue? With the latest Windows 10 update from Microsoft, we’re noticing an issue with Quicktime compatibility when trying to install the latest version of GoPro Studio( If the Studio installer detects that Quicktime is not installed, it prompts you to get Quicktime and provides a “Yes” button link to http://www.apple.com/quicktime/download/ You’re then prompted to download the latest version of Quicktime(7.7.8), but upon installing it, you get the following error messageThis version isn’t officially supported on Windows 10. Where does it apply? GoPro Studio Windows Windows 10 How to... Read More »