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Battery BacPac™

PREMIUM ACCESSORIES


Product Updates

Product Manuals

Original Battery BacPac™

Answers to the most common questions:

Software Update Release Information

Here are the current software versions for HD HERO cameras and GoPro Premium Accessories.  You can download the current version for your device by going to gopro.com/update. HERO3+ Black Edition Camera Current software version: HD3.11.02.00Wi-Fi version: 4.0.36.1Release date: 03/06/2014 Feature Enhancements: New video modes 1080p SuperView™ 60 fps and 1080p SuperView 50 fps Auto Low Light settings for new video modes 1080p SuperView 60 fps and 1080p SuperView 50 fps New Auto Low Light settings for higher frame rate video modes, including 960p100 fps, 720p120 fps, 720p100 fps and 720p SuperView 100... Read More »

Turning Off One Button Mode

If your camera automatically starts taking a video recording upon powering it on, the camera has One Button Mode enabled. This will be indicated by your camera's LCD screen blinking and the red LED blinking on the front of the camera. If you do not want One Button mode enabled, this article will explain how to disable it. HD HERO (Original) To exit one button mode, please turn on the camera so it starts either recording or taking the photos.  While it is doing so, press and hold the shutter button for... Read More »

Charging the Battery BacPac

The Original Battery BacPac and Battery BacPac2 essentially adds 2x additional battery to the HD HERO Original,HD HERO2, and HERO3 cameras increasing the recording time to four hours.  You can charge the Battery BacPac and the camera separately as they each have their own respective USB port, or you can do what is called pass-through charging and charge the Battery BacPac and camera at the same time by connecting the USB cable to the camera with the Battery BacPac connected.  Doing it this way will charge the camera first and then the Battery BacPac. Note... Read More »

Battery BacPac Demo Video

Check out this tutorial videon on how to use the Battery BacPac!

Camera Compatibility with Battery BacPac

The HD HERO2 camera and the HD HERO Original camera are compatible with the Battery BacPac.  The HD HERO2 camera will work with the Battery BacPac out of the box.  A software update is required for the HD HERO Original camera to work with the Battery BacPac.  To update your HD HERO Original camera software, please go to the HD HERO Original Camera Software Update page. Once you find the LCO/LCF option in your HD HERO Original camera's Settings menu, your camera should work with the Battery BacPac. Please note that... Read More »

Battery BacPac Software Support

Battery BacPac + Original HD HERO Camera If you are using the Battery BacPac™ with the Original HD HERO camera, software update version 54 or later is required and needs to be installed on your on your HD HERO camera. Click here to download and install the most current software version » Battery BacPac + HD HERO2 Camera If you are using the Battery BacPac with the HD HERO2 camera, the Battery BacPac is compatible with the HD HERO2 camera out of the box and NO software update is required. Click... Read More »

Battery BacPac Not Showing a 2 by the Battery Icon

If you have a HD HERO Original camera, you may need to download new firmware using the Battery BacPac.  If the number 2 does not appear on the front status screen when the Battery BacPac is fully charged after being attached to the camera. Please update your HD HERO Original camera's firmware and follow the instructions to upload the new software to your camera.  The HD HERO2 does not require a firmware update for the Battery BacPac to function properly. 

Audio Problems After Using Battery BacPac with the HD HERO Original Camera

If you have a problem with your camera's audio after using the Battery BacPac, it's likely that you haven't successfully updated your camera's software to be able to function with the Battery BacPac. Once you find the LCO/LCF settings on your camera, you know that the camera software is properly installed and it will be ready to function with the Battery BacPac.  Please check out the Updating the Software in the HD HERO Original Camera page for instructions on how to update your camera's software.

How to Check Your GoPro Order Status

If you want to check your GoPro Order Status, we have a tool that will allow you to do that. GoPro Order Status If you enter your info in the tool linked above you will see all the details about your GoPro order, including its status and tracking information.