The password would have been at least 8 characters, with no spaces or special characters. If you can't come up with the right password, we'll need to reset it.

HERO4

Part 1: Reset the Camera

  1. With the camera ON, Press and hold the Settings button (on the side) for 2-3 seconds. 
  2. While still holding the side button, press and release the Power/Mode button (front).
  3. Select Reset in the 'Reset Wi-Fi Settings' option.

Part 2: GoPro App New Camera Pairing Process

  1. Turn on your Bluetooth and open the GoPro App
    • If Bluetooth is not currently ON you will be asked to turn it on 
  2. Select the settings icon in the upper right hand corner OR tap 'Connect Your Camera'
  3. Tap 'Add A New Camera' and select either 'HERO4' or 'HERO3+ or older' press continue until the App asks you for a PIN number 
  4. On the front of the camera, press the mode button until you see "Setup"
  5. Press the shutter button to go into the "Setup" Menu
  6. Press the shutter button to select Wi-Fi
  7. Press the mode button to scroll down to "RC&App" --OR-- "GoPro App" then press the shutter button
  8. Press the mode button to scroll down to "New App" and press the shutter button
  9. Enter your PIN number into the GoPro App and tap 'Pair' 
  10. Create a camera Network Name & Password and apply changes
  11. The App will prompt you and with steps to join the new camera network from the Wi-Fi list in your iphones settings menu 
  12. Once you are connected to the Camera Network return to the GoPro App
  13. Tap 'Connect + Control'

HERO3 & HERO3+

To reset the password, we need to re-update your camera network name and password by visiting our webpage here:

http://gopro.com/update/HERO3

  1. On the first page, enter your serial number and registration information and then click "Next Step."
  2. On the next page, select 'Wi-Fi Update Only' with the blue check mark and click "Next Step."
  3. On the next page, enter your new camera name and password.
  4. Follow the rest of the on-screen prompts to complete the rest of the update process. 

HD HERO2 & Wi-Fi BacPac

To reset the password, we need to re-update your camera network name and password using GoPro Studio:

http://shop.gopro.com/softwareandapp/gopro-studio/GoPro-Studio.html#/start=1

  1. Open GoPro Studio connect your Wi-Fi BacPac via USB
  2. Open the "Device Window" by selecting Help > Device Window...
  3. Select the Wi-Fi BacPac from the list of devices
  4. Select "Change Name & Password"
  5. Use 8 characters for both the network name & password