If the camera or Wi-Fi software update fails, you can try the following steps to fix the problem:

  1. Power off the camera.
  2. Reformat the SD card in the camera or in the computer.
  3. Redo the software update manually through the software updater.
  4. Try a different SD card if possible.

Follow the links below for instructions on how to manually update the camera software.

HERO3 Software Update Instructions

HD HERO2 Manual Software Update Instructions