What's the issue?

When updating manually or automatically through the software updater, the camera's LCD screen displays "update failed"or "wireless update failed".

Where does it apply?

  • HERO4
  • HERO+ LCD
  • HERO
  • HERO3+
  • HERO3

How to fix it

If the camera or Wi-Fi software update fails, you can try the following steps to fix the problem:

  1. Power off the camera.
  2. Reformat the SD card in the camera or in the computer.
  3. Redo the software update manually through the software updater.
  4. Try a different SD card if possible.

Follow the links below for instructions on how to manually update the camera software.