What's the issue?

If you see a picture of a bicycle and a plus sign (+) on your camera’s screen, or a bandage (HERO4), that’s the file repair icon.  This means that your file was corrupted during filming for some reason.  While the icon is showing on the screen, press ANY BUTTON on the camera, and the camera will repair the file. While the camera is attempting to recover the file, the icon will blink repeatedly.  Once completed, the camera’s screen will revert to the normal file counter display.

Where does it apply?

  • HERO4
  • HERO3+
  • HERO3
  • HERO

How to fix it

If pressing a button does not repair the file, try the following:

  1. Remove the battery and SD card from the camera.
  2. Reinsert the battery only and power on the camera.
  3. Insert the MicroSD card and then press any button.

Here are some ways you can prevent file corruption in the future:

  1. Use a known-good SD card.  Here’s a link to our SD Card Recommendations article.
  2. Format the SD card.  Here are links to instructions if you’re not sure how to do that: HERO2 SD Card ReformatHERO3 / HERO3+ SD Card Reformat, HERO4 SD Card Reformat.
  3. For the HERO3+, use the I/O Door to cover the SD card slot when the camera is in use.  This will lessen the amount of vibration the card is subjected to.