What's the issue?

If you are having difficulty downloading the latest software update for your HERO3 or HERO3+ camera, it may be due to the browser that you are using. We have seen some problems when using Internet Explorer. Here are some specific issues we have seen:

  • The Next Step button is not clickable after entering your camera serial number, name, and email address.
  • The button to download the camera software update is not generated.

Where does it apply?

  • HERO4
  • HERO3+
  • HERO3
  • HD HERO2
  • HERO

How to fix it

If you are running into either of these issues, try downloading the camera software using Google Chrome or Mozilla Firefox. If you still have a problem, try clearing the cache from your browser. Here are some instructions on how to clear the cache from Chrome, and from Firefox.