What's the issue?
If you are having difficulty downloading the latest software update for your HERO3 or HERO3+ camera, it may be due to the browser that you are using. We have seen some problems when using Internet Explorer. Here are some specific issues we have seen:
- The Next Step button is not clickable after entering your camera serial number, name, and email address.
- The button to download the camera software update is not generated.
Where does it apply?
- HD HERO2
- HERO+ LCD
How to fix it
If you are running into either of these issues, try downloading the camera software using Google Chrome or Mozilla Firefox. If you still have a problem, try clearing the cache from your browser. Here are some instructions on how to clear the cache from Chrome, and from Firefox.