Issue description
Preview does not start or the iDrive system only displays the GoPro logo.

Environment

  • iPhone 4s and up
  • iOS 7 and up
  • BMW or Mini with iDrive Apps
  • HERO3+ Cameras


Solution
The iDrive system may not render the preview screen for the following reasons:

  • United States customers: The parking brake needs to be engaged in order for preview to display.
  • European customers: Preview won't display if you are driving 3km/h or faster.
  • If you are not using a HERO3+ camera, you will not get preview.
  • If you are not using a iPhone 4s & greater, or an iPad 2 & greater, you will not get preview. 

Here is a chart showing what camera & device combinations will support preview in the iDrive app.

 HD HERO2HERO3HERO3+
iPhone No No No
iPhone 4 No No No
iPhone 4s No No Yes
iPhone 5 No No Yes
iPhone 5s No No Yes
iPod (All generations) No No No
iPad 2 & greater No No Yes