In some rare cases you may encounter an issue where the HERO3+ Black Edition or HERO3+ Silver Edition camera gets stuck indefinitely while updating and never fully completes the update process.  If this happens, please follow these steps to resolve the issue:

  1. Remove and reinsert the battery.
  2. Press the Power button to power ON the camera.
  3. The update should then complete as expected.
  4. If the update does not complete, wait 5 minutes and then remove and reinsert the battery again.
  5. Press the Power button to power ON the camera.
  6. If you were updating wirelessly using the GoPro App and the update still does not complete, update the camera manually. If you were already updating manually, redo the manual update process.