If you have a HERO3+ camera and are running into this problem, please see this article:  HERO3+ Camera Gets Stuck During the Update Process.

If you have a HD HERO2 camera and are running into this problem, please see this article:  Fix for HD HERO2 Camera Stuck in v.198, v.222, or v.312 Update Mode.

If you see a picture of a camera with a down arrow on the screen every time you power on the camera, it may be stuck in the update mode. The following steps should help resolve the issue:

  1. Remove the SD card from the camera.
  2. Remove/reinsert the camera's battery
  3. Use a card reader to format the SD card in the computer.
  4. Complete the manual update path via the software updater (without the camera connected to the computer).
  5. Download the update files to the SD card via a card reader.
  6. Insert the SD card into the camera.
  7. Power on the camera to allow the update to complete successfully.