If you have a HERO3+ camera and are running into this problem, please see this article: HERO3+ Camera Gets Stuck During the Update Process.
If you have a HD HERO2 camera and are running into this problem, please see this article: Fix for HD HERO2 Camera Stuck in v.198, v.222, or v.312 Update Mode.
If you see a picture of a camera with a down arrow on the screen every time you power on the camera, it may be stuck in the update mode. The following steps should help resolve the issue:
- Remove the SD card from the camera.
- Remove/reinsert the camera's battery
- Use a card reader to format the SD card in the computer.
- Complete the manual update path via the software updater (without the camera connected to the computer).
- Download the update files to the SD card via a card reader.
- Insert the SD card into the camera.
- Power on the camera to allow the update to complete successfully.