The reason for this may vary depending on what type of device you have. 

If you have an iOS Device (iPhone, iPad, etc.)

One of the following reasons is likely the cause:

  • You do not have internet connection via your carrier's cellular network.
  • You are not connected to any Wi-Fi network.

If you have an Android device

One of the following reasons is likely the cause:

  • You do not have internet connection via your carrier's cellular network.
  • You are not connected to any Wi-Fi network (It cannot be the camera's Wi-Fi).