The reason for this may vary depending on what type of device you have.

Here is an image showing what you might see:

 

If you have an iOS Device (iPhone, iPad, etc.)

One of the following reasons is likely the cause:

  • You do not have internet connection via your carrier's cellular network.
  • You are not connected to any Wi-Fi network.

If you have an Android device

One of the following reasons is likely the cause:

  • You are connected to your GoPro camera's Wi-Fi network. If you are connected to the camera's Wi-Fi network, you must disconnect if you want to view this content.
  • You do not have internet connection via your carrier's cellular network.
  • You are not connected to any Wi-Fi network (It cannot be the camera's Wi-Fi).