This article describes what to do if the Wi-Fi network cannot be found in the mobile device and what to do if you get the No Cameras Connected message in the App.

Section 1: Wi-Fi Network Can't be Found in Phone/Tablet

If the HERO3's Wi-Fi network can't be found in the phone/tablet's wireless settings menu, follow these steps:

  1. Turn off/on the phone/tablet's Wi-Fi.
  2. Power off/on the camera.
  3. Make sure the camera is in Phone/Tablet or GoPro App mode and that you see a Wi-Fi icon in the bottom-right corner of the camera's screen.
  4. Try to connect to the Wi-Fi network with the phone/tablet.
  5. If the network is not present in the phone/tablet's list, try another phone/table if possible.
  6. Redo the software update.

Section 2: GoPro App Shows NO CAMERAS CONNECTED Message

If the GoPro App shows "NO CAMERAS CONNECTED", this means that your phone or tablet is not connected to the Wi-Fi BacPac's network.  Follow these steps to get everything working together:

Reset your devices:

  1. Make sure that the software is updated on your HD HERO2 or HERO3 camera and Wi-Fi BacPac.
  2. With both units already powered on, attach the Wi-Fi BacPac to the HD HERO2 camera, or just power on the HERO3 camera.
  3. Press the Wi-Fi BacPac button to go to the Wi-Fi menu, or the Wi-Fi button on the side of the HERO3
  4. Select “PHONE & TABLET”. This allows your phone or tablet to connect to the BacPac’s Wi-Fi network so that you can control the camera.
  5. In your smart phone or tablet’s Wi-Fi Network settings, connect to the BacPac’s Wi-Fi network. You should find the name of your BacPac listed in your available Wi-Fi networks for you to select. By default, the name will be something like “GOPRO-BP-….”. The default password is “goprohero”.
    • You can change the name and password of your Wi-Fi BacPac in CineForm Studio’s Device Window when the Wi-Fi BacPac is connected to the computer. For HERO3 you can redo the software update to change its Wi-Fi name and password
  6. Open the GoPro App on your phone or tablet.
  7. Tap “CONNECT + CONTROL”. 
  8. You should now see and be able to control the camera that your phone or tablet is connected to.

 

Check your mobile device settings:
  1. If you still can't get past the NO CAMERAS CONNECTED message, close the GoPro App, forget the Wi-Fi BacPac network in your device's wireless network settings, and turn on Airplane mode on your device.  
  2. Also, turn off any Firewall apps, such as Droid Wall.
  3. Next, try reconnecting to the Wi-Fi network and launch the GoPro App.  
  4. If you're able to connect to your camera, then this means that your device's APN settings are preventing the GoPro App from working on your device.  Apps that affect data compression/transfer and your device's APN settings conflict with the GoPro App. Uninstall those APN/data compression apps to restore your APN settings to default, then the GoPro App should work with or without Airplane mode enabled.