What's the issue?

The Wi-Fi network cannot be found in the mobile device or you get the "Connect Your Camera" / "Wi-Fi Network Not Connected" / "Connection Lost" message in the App.

Where does it apply?

  • GoPro App
  • HERO4
  • HERO3+
  • HERO3

How to fix it

Section 1: Wi-Fi Network Can't be Found in Phone/Tablet

If the camera's Wi-Fi network can't be found in the phone/tablet's wireless settings menu, follow these steps:

  1. Turn off/on the phone/tablet's Wi-Fi.
  2. Power off/on the camera.
  3. Make sure the camera is in GoPro App  or Phone/Tablet or mode and that you see a Wi-Fi icon in the bottom-right corner of the camera's screen.
  4. Try to connect to the Wi-Fi network with the phone/tablet.
  5. If the network is not present in the phone/tablet's list, try another phone/table if possible.
  6. Redo the software update.

Section 2: GoPro App Shows CONNECT YOUR CAMERA Message

If the GoPro App shows "CONNECT YOUR CAMERA", this means that your phone or tablet is not connected to the camera's network.  Follow these instructions to resolve the issue.

HERO4 Instructions

Part 1: Reset the Wi-Fi

  1. With the camera ON, Press and hold both the Settings button (on the side) for 2 seconds until the Wi-Fi Mode options appear.  
  2. While still holding the side button, press and release the Power/Mode button (front).
  3. Select Reset in the 'Reset Wi-Fi Settings' option.

Part 2: GoPro App New Camera Pairing Process

  1. Make sure that the software is updated on your camera.
  2. Power on the camera.
  3. Open the GoPro App and select "Connect to Camera".
  4. Press the "Add A New Camera" button.
  5. Select "Add Your HERO4".
  6. Press and hold the Settings button on the lefthand side of the camera until Wi-Fi Mode appears on the screen.
  7. Press the mode button to scroll down to "GoPro App" and press the Select button.
  8. Press the "Continue" button in the app.
  9. Select your camera from the list (e.g. GP245###....).
  10. Enter the pin number and select "Pair My Camera".
  11. Create a new camera name and password.

HERO3 & 3+ Instructions

  1. Make sure that the software is updated on your camera.
  2. Power on the camera.
  3. Press the button on the side of the camera.
  4. Select “GoPro App". This allows your phone or tablet to connect to the camera's Wi-Fi network so that you can control the camera.
  5. In your smart phone or tablet’s Wi-Fi Network settings, connect to the camera's Wi-Fi network. You should find the name of your camera listed in your available Wi-Fi networks for you to select. By default, the name will be something like “GOPRO-BP-….”. The default password is “goprohero”.
    • You can change the Wi-Fi name and password by redoing the software update.
  6. Open the GoPro App on your phone or tablet.
  7. Tap “CONNECT + CONTROL”. 
  8. You should now see and be able to control the camera that your phone or tablet is connected to.

HD HERO 2 Instructions

  1. Make sure that the software is updated on your camera and Wi-Fi BacPac.
  2. With both units already powered on, attach the Wi-Fi BacPac to the HD HERO2 camera.
  3. Press the Wi-Fi BacPac button to go to the Wi-Fi menu.
  4. Select “PHONE & TABLET”. This allows your phone or tablet to connect to the BacPac’s Wi-Fi network so that you can control the camera.
  5. In your smart phone or tablet’s Wi-Fi Network settings, connect to the BacPac’s Wi-Fi network. You should find the name of your BacPac listed in your available Wi-Fi networks for you to select. By default, the name will be something like “GOPRO-BP-….”. The default password is “goprohero”.
    • You can change the name and password of your Wi-Fi BacPac in GoPro Studio Studio’s Device Window when the Wi-Fi BacPac is connected to the computer. Open the GoPro App on your phone or tablet.
  6. Tap “CONNECT + CONTROL”. 
  7. You should now see and be able to control the camera that your phone or tablet is connected to.

 

Check your mobile device settings:
  1. If you still can't get past the CONNECT YOUR CAMERA message, close the GoPro App, forget the Wi-Fi network in your device's wireless network settings, and turn on Airplane mode on your device.  
  2. Also, turn off any Firewall apps, such as Droid Wall.
  3. Next, try reconnecting to the Wi-Fi network and launch the GoPro App.  
  4. If you're able to connect to your camera, then this means that your device's APN settings are preventing the GoPro App from working on your device.  Apps that affect data compression/transfer and your device's APN settings conflict with the GoPro App. Uninstall those APN/data compression apps to restore your APN settings to default, then the GoPro App should work with or without Airplane mode enabled.