There are a few situations in which you will experience a Preview Not Supported or a Busy message in the GoPro App. Here is a list of some possible reasons:

  • Camera preview is disabled once you start recording if Protune is turned ON in your HD HERO2 or HERO3 camera. 
  • It is also disabled when you record in certain resolutions and when you are taking pictures.  See this article for information on what resolutions are supported for preview in the GoPro App. Once you stop recording or stop taking pictures, preview automatically starts up again.   

  • The Busy message will display if you are using .5 or 1 second Time Lapse
  • The Busy message will display if you are using Photo Burst mode.