What's the issue?

Preview Not Supported or a Busy message appears in the GoPro App.

Where does it apply?

  • GoPro App

How to fix it

There are a few situations in which you will experience a Preview Not Supported or a Busy message in the GoPro App. Here is a list of some possible reasons:

  • Camera preview is disabled once you start recording if Protune is turned ON in your HD HERO2 or HERO3 camera. 
  • It is also disabled when you record in certain resolutions and when you are taking pictures. Once you stop recording or stop taking pictures, preview automatically starts up again.   
    • HD HERO2 & HERO3: See this article for information on what resolutions are supported for preview in the GoPro App.
    • HERO3+: See this article for information on what resolutions are supported for preview in the GoPro App.
    • HERO4: See this article for information on what resolutions are supported for preview in the GoPro App.
  • The Busy message will display if you are using Time Lapse or Photo Burst Mode.
  • HERO4 Does NOT Support Preview with an iPhone 4 or ALL iPod Touch models. 

 

 COMPATIBILITY CHART

DeviceHERO2HERO3HERO3+HERO4
iPhone 3GS HLS HLS HLS NO PREVIEW
iPhone 4 HLS HLS HLS NO PREVIEW
iPhone 4s HLS HLS LTP LTP
iPhone 5 HLS HLS LTP LTP
iPhone 5s HLS HLS LTP LTP
iPhone 6 HLS HLS LTP LTP
iPhone 6+ HLS HLS LTP LTP
iPod (all generations) HLS HLS LTP NO PREVIEW
iPad (2-current) HLS HLS LTP LTP
Android 4.1+ LTP LTP LTP LTP

HLS - HTTP Live Stream ~ 3-4 second delay

LTP - Live Transmission Protocol ~1 second delay for preview