There are a few situations in which you will experience a Preview Not Supported or a Busy message in the GoPro App. Here is a list of some possible reasons:

  • Camera preview is disabled once you start recording if Protune is turned ON in your HD HERO2 or HERO3 camera. 
  • It is also disabled when you record in certain resolutions and when you are taking pictures. Once you stop recording or stop taking pictures, preview automatically starts up again.   
    • HD HERO2 & HERO3: See this article for information on what resolutions are supported for preview in the GoPro App.
    • HERO3+: See this article for information on what resolutions are supported for preview in the GoPro App.
  • The Busy message will display if you are using Time Lapse or Photo Burst Mode.