How to fix your HD HERO2 camera that’s stuck in v.198, v.222, or v.312 software update:

 

1. Ensure that your camera is fully charged. Leave it powered off and disconnected from your computer.

 

2. Use a card reader to reformat your SD card on your computer. Here are some tutorials on how to reformat your SD card:
          - Windows XP, Windows Vista: here
          - Windows 7: here
          - Mac: here

 

3. Download software v.312 to your computer by clicking on the below link. The filename for software v.312 is “HD2-firmware.bin”.

Mac
If you’re on a Mac, a file named HD2-firmware.bin will be downloaded to your Downloads folder in your Dock, next to your trashcan. DO NOT open HD2-firmware.bin.

PC
If you’re on a PC, a file named HD2-firmware.zip will be downloaded to your Downloads folder (note – if you don’t see the file in your Downloads folder after clicking on the link, then you should research what location your files download to for the web browser that opened when you clicked on the link). HD2-firmware.zip will be in that location. Once you find HD2-firmware.zip, double-click on it. You will then see HD2-firmware.bin. DO NOT open HD2-firmware.bin.


Click here to download software v.312.

 

4. Download autoexec.ash to your computer by clicking on the below link.

Mac
If you’re on a Mac, a file named autoexec.ash will be downloaded to your Downloads folder in your Dock, next to your trashcan. DO NOT open autoexec.ash.

PC
If you’re on a PC, a file named autoexec.zip will be downloaded to your Downloads folder (note – if you don’t see the file in your Downloads folder after clicking on the link, then you should research what location your files download to for the web browser that opened when you clicked on the link). Autoexec.zip will be in that location. Once you find autoexec.zip, double-click on it. You will then see autoexec.ash. DO NOT open autoexec.ash.

 

Click here to download the autoexec file.

 

5. Place HD2-firmware.bin AND autoexec.ash on the root level of your SD card.

To do this, locate your SD card in your “Computer” window if you’re on a PC or your “Finder” window if you’re on a Mac. The SD card will be named something like “NO NAME” or “UNTITLED”. Open the SD card by double-clicking on it. A window will open that shows you the contents of your SD card. Next, drag HD2-firmware.bin and autoexec.ash into the empty space in the middle of this window. The files will copy over, and you should then see HD2-firmware.bin and autoexec.ash in the window.

 

6. Safely eject your SD card. To do this, locate the SD card in your “Computer” window if you’re on a PC or your “Finder” window if you’re on a Mac. Right-click on the SD card and click “Eject”.

 

7. Double-check that your camera is powered off. Insert your SD card into your camera.

 

8. Press the Power button one time to turn on the camera.

 

9. The camera should automatically begin updating. After about 60 seconds, the camera should power OFF and back ON, then it’ll continue to update until it’s done. Once the update is done, you’ll see “00” on the file counter, and you can start using your camera.

 

 

If the camera does not automatically power OFF and back ON after about 60 seconds have passed, follow the below steps:

1. Remove and reinsert the battery. Press the Power button one time to turn on the camera.

 

2. The camera will continue updating. After about 30 seconds you should see “00” on the file counter to indicate that the firmware update is done. At this point, you can use the camera.

If you don’t see “00” on the file counter after about 30 seconds, proceed to step 3.

 

3. Remove the battery from the camera to power it OFF. Remove the SD card from the camera, and use a card reader to open the SD card on your computer. Note – see step 5 as a reminder of how to find your SD card on your computer.

 

4. You should see HD2-firmware.bin on the root level of your SD card. Place autoexec.ash on the root level of your SD card again. Once you do this, you should see 2 files on your SD card: autoexec.ash and HD2-firmware.bin. Note – HD2-firmware.bin should already be on the SD card, but if not, place it on there again. See steps 3 and 5 of the first section for instructions on how to do this.

 

5. Press the Power button one time to turn on the camera. The update should continue, then you’ll see “00” on the file counter indicating that the update is done.