If you are having trouble getting your computer to recognize your camera please try the following steps: 

  • Restart the computer.
  • Try plugging the cable into the camera and computer with camera off.
  • Make sure the USB cable connection is good on both ends.
  • Make sure you have a SD card inserted into the camera. (without a SD card, the computer will not have any external disk drive to recognize since there is no internal memory)
  • Power up the camera and the computer should recognize the camera/SD card as an external disk drive.