If your camera is freezing up, that usually means that you need to update the camera's software or there are some issues with the SD card. Here are some troubleshooting steps to resolve the issue for you:
1. Make sure you have the most current software on your camera. Click here for instructions on how to check the software on your HD HERO2 camera or HERO3 camera. If you're not sure you have the most current software on your HD HERO Original camera, we recommend redoing the software update. Here's a link to the HD HERO Original Camera Software Update page.
2. If you have the most current camera software, you may need to re-update manually if the software installation was somehow corrupted. Here are instructions on how to redo the software update on the HD HERO2 camera and HERO3 camera. For the HD HERO Original camera, follow instructions on the HD HERO Original Camera Software Update page.
4. Try a different, known good SD card. We recommend only purchasing name brand SD cards through reputable resellers. There are both counterfeit and underperforming SD cards out in the marketplace, which can prevent proper functioning of your HD HERO camera's features.
If you still experience freeze-up issues, please use the Contact Us form to contact a GoPro Tech Support Representative.